• Initial consult after your GP organises a Chronic Disease Management Plan for eligible persons and provides a referral detailing the Team Care Arrangement
• Only a maximum of 5 allied health sessions claimable each calendar year
• Currently you need to pay the full amount at the time of your appointment and then claim the rebate from Medicare directly
• Your gap still counts to the Medicare safety net for the year
• Unfortunately we cannot offer Concession rates for Medicare consults due to the extra time required outside appointment time to complete additional paperwork

• Doctor referral not required but we cannot treat you at the same time you’re receiving physiotherapy or chiropractic treatment
• Also cannot do on the same day as other allied health practitioner i.e.massage
• Only able to bill insurance company once a claim number has been issued, claim has been approved & you or your employer has reached the excess limit
• You will have to pay as a private client until then and claim back from your employer and insurance company directly
• Gap payable at the time of your consultation but you can book short 30 minute appointments to reduce the cost if necessary

1. Please be on time. If you are late by 10 or 20 minutes, this compromises our schedule and has a domino effect on the remaining scheduled clients. We endeavour to be on time; however, your treatment may end after the scheduled time.
2. Do not wear jeans or other clothes of heavyweight or tight materials during time of treatment. Heavyweight fabrics are difficult for us to palpate and treat through.
3. Treatment is more therapeutic if you are well hydrated, so drink up. There is water at the front reception available to you to drink.
4. Please go to the toilet before the appointment as not to disrupt your treatment time.
5. Please turn off all mobile phones to not interrupt us and allow us to concentrate during your treatment.
6. Jewellery often gets in the way of treatment. If possible, please remove any jewellery especially around your neck, wrists and fingers. This will also prevent massage oil possibly getting on your valuable jewellery.
7. Relax and enjoy your treatment.

During your consultation

• When visiting for the first time, a full case history will be taken as well as an examination. This generally requires removing some of your clothing and the performance of a simple series of movements. Assessment is based on a highly developed sense of touch, called palpation, to identify any points of weakness or excessive strain throughout the body. Although x-rays are usually not necessary, please bring along any that you already have that relate to your problem. Your osteopathic treatment will be tailored to the requirements of you as an individual, and techniques are selected which are appropriate to your needs.
• For some acute pain, one to two treatments may be all that is necessary. Three to four sessions is the average for most clients. Chronic conditions may need six to ten sessions or more.
• The success of any rehabilitation process lies in the combined efforts of you and your Osteopath. The “team” approach has the best chance of attaining your goals, so please ask as many questions as necessary for you to gain the maximum benefit from your rehabilitation program.

After your consultation

• After an osteopathic treatment, mild temporary soft tissue soreness or shifting muscle aches often occurs. Sometimes a temporary exacerbation or aggravation of your initial symptoms or underlying condition may also occur. Muscle aches can be relieved by placing heat on the affected area.
• It is also common to feel tired, light-headed, “spaced out” or a general sense of irritability for a short while after treatment. These vital reactions are quite beneficial as it indicates the body efforts to change and heal. They usually resolve within 24-48 hours but look after your body with plenty of rest while they’re resolving.
• Allow the treatment to go on working by not engage in any strenuous physical activity until the day after treatment.
• Sleep if you feel the need to, to give your body more opportunity to heal.
• If in the rare case your common symptoms last longer than a few days, please talk to us as there are usually simple ways to relieve these common symptoms. Also contact us if you have any concerns or forget some of the advice we have given you like which stretches to do.
• Discuss with us before incorporating other types of physical treatment as this can interfere with your treatment, reducing its effectiveness and possibly causing unwanted side effects. This includes physical therapy, chiropractic, physiotherapy, acupuncture, orthotics, orthodontics (bite plates, night guards, braces), bite adjustments, and any type of manual therapy or biomechanical device.